Return & Replacement Policy

Last updated: November 07, 2025

Solar Baba, a flagship initiative of the StenJaan Group — we are committed to delivering high-quality products and ensuring customer satisfaction. This Return & Replacement Policy outlines the conditions under which products can be returned or replaced.

Eligibility for Return & Replacement

You may request a return or replacement if:

• • • The product delivered is damaged, defective, or not as described
    • The item is missing parts or incomplete
    • The wrong product was shipped
    • The product is non-functional upon first use

Conditions for Return

To qualify for a return:

• • • The request must be made within 7 days of delivery
    • The product must be unused, uninstalled, and in its original packaging
    • All accessories, manuals, and tags must be intact
    • Proof of purchase (invoice or order ID) is required

Replacement Policy

We offer free replacement under the following conditions:

• • • The product is eligible for return (see above)
    • A replacement unit is available in stock
    • The issue is verified by our support team

If a replacement is not available, we may offer a refund or store credit at our discretion.

Non-Returnable Items

Certain items are not eligible for return or replacement:

• • • Products damaged due to misuse or unauthorized installation
    • Items marked as “Final Sale” or “Non-Returnable”
    • Consumables or perishable goods
    • Customized or made-to-order products

How to Initiate a Return or Replacement

To initiate a request:

1. 1. 1. Email us at Support@SolarBaba.In with your order details and issue description
      2. Attach clear photos/videos of the product and packaging
      3. Our team will respond within 24–48 hours with next steps

Pickup & Reverse Logistics

• • • We will arrange pickup for eligible returns at no extra cost
    • In some cases, you may be asked to ship the item to our nearest service center
    • Refunds or replacements will be processed once the returned item is received and inspected

Refund Timeline

• • • Refunds are processed within 5–7 business days after approval
    • Refunds will be credited to the original payment method, based on your preference

Dispute Resolution

If you face any issues during the return or replacement process, please contact our Grievance Officer:

Mr. Sanjay Shah
Email: Legal@SolarBaba.In